why I can not use remote mysql anymore?

[quataofr]

I use remote mysql to update database from my applications. But now my app can not connect to heliohost database anymore. It look like heliohost change my account from tommy to johnny after move to Plesk.

I try to change host 'tommy.heliohost.org' -> 'johnny.heliohost.org'. It can connect from my local phpmyadmin but It take very long time to load and get 'Fatal error: Maximum execution time of 120 seconds exceeded' after some clicks.

[wolstech]

Did you re-enable remote mysql after your account moved to Johnny? You might just need to turn the remote access back on in Plesk to fix this. You are correct on the host name being johnny.heliohost.org.

[quataofr]

my app get 'time out' error. I try to connect via phpMyAdmin in my localhost and I can access the database list but when I click to open it the page load about 5 minute and return a rejected error.

 

[quataofr]

so there is no solution for it? 😰

[wolstech]

Try deleting the mysql user you're using for that database and recreating it (making sure to enable remote access again when you recreate it). If that doesn't help, I'll pass this to Krydos.

Nobody else is reporting issues though, so there's a possibility your network connection or PC is the issue.

[quataofr]

Thank. You are right, look like the connection get block somewhere in my network. I work around it by using vpn.