[Solved] Account recovery and transfer to Plesk

[callebad]

Hello

I tried to login after a long time after your server crash as my account was on wait state for the server to get up and working. i received the following error:

Your account is ready to transfer to Plesk. Please check your email and click the link in the email to indicate whether you're ready to move or if you'd like to wait a bit longer. If you didn't receive an email please contact support or email support@heliohost.org for assistance.

your assistance is required please

[wolstech]

Accounts can no longer be transferred because the cPanel tommy server has been retired. You can download your account's content from here: https://heliohost.org/backup/

An invite for a Johnny account has been sent so you can create a new account. All accounts are currently being put on Johnny because Tommy is over capacity. We'll offer the option to move back to Tommy at some point in the future.

[callebad]

thanks for your reply

i have not yet received any invitation, please send it again 

[wolstech]

Sent. It's been sent to the gmail account on your forum profile. It's probably in spam knowing gmail.

If you can't find it, please provide an alternate email address and I can try sending it there instead.

[callebad]

oh you are right

it was in spam folder

Thanks a lot