Erik P Posted February 18, 2023 Share Posted February 18, 2023 Hi Team, I noticed my webpages are unreachable. In addition: I am able to login to heliohost.org, however when I want to access Plesk by pressing the "continue to Plesk Control panel"-button the panel doesn't load and eventually I get a "tommy2.heliohost.org took too long to respond" error. Also sftp access to the account seems inpossible. I was able to access Plesk every four weeks or so during the past months, so I assume there shouldn't be an account inactivity thing at play. Server monitor (http://heliohost.grd.net.pl/monitor/) says tommy2 is online - would anybody be able to help me out? Many thanks in advance, Erik Quote Link to comment Share on other sites More sharing options...
wolstech Posted February 18, 2023 Share Posted February 18, 2023 You are blocked in the firewall for too many failed SFTP logins. Unblocked. Quote Link to comment Share on other sites More sharing options...
Erik P Posted February 19, 2023 Author Share Posted February 19, 2023 Many thanks, everything is working again! Not sure what has caused the failed attempts - however I did notice I had created a separate usr/pwd for sftp uploads in the past - this separate usr/pwd was gone (reset to default usr name) when I checked the Plesk dashboard this morning. Might have happened during the Plesk migration? Enfin, after I ensured usr/pwd combinations matched on server and client side I was able to update my files. Again, many thanks, Erik Quote Link to comment Share on other sites More sharing options...
wolstech Posted February 19, 2023 Share Posted February 19, 2023 We removed support for those extra FTP accounts a few weeks back due to a security issue in Plesk. The extra FTP account was deleted when that happened. Quote Link to comment Share on other sites More sharing options...
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