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[HH#852749] Re: Account successfully transferred


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Posted
Username: fuzmic, Server: Johnny, Main domain: peace2u.heliohost.org

can now access plesk control panel if I don't use UC browser

On Wed, Jan 11, 2023, 18:55 Mike Yin wrote:

> Just trying so feedback & clear some points
> I use 141.77.141.77 (old no I think is 66.??) can get to public_html to
> rename .htaccess to . htaccessab. I clear my browser cache, so no 500
> error but when I browser it takes long time, I think it did not resolve.
> I think I am not getting to new control panel.
> Like to understand how & more
>
> On Wed, Jan 11, 2023, 17:01 HelioHost wrote:
>
>> [image: HelioHost | Community powered free hosting for everyone.]
>>
>> Your account has been successfully transferred to Plesk!
>>
>> To login and begin using your account click the login link below. Please
>> be aware that, like we said before, the server isn't completely finished so
>> some things won't work quite yet. Most notably Java, and Ruby on Rails
>> aren't available yet.
>>
>> Your domains have been transferred to the new server, but if you have the
>> old IP address cached on your computer it may take a few hours to show up
>> because the cached data has to expire first. Your main domain should have
>> SSL installed already, but if it doesn't you can install a free Let's
>> Encrypt certificate by going to Websites & Domains > [the domain name] >
>> SSL/TLS Certificates > Reissue Certificate.
>>
>> If you're not using HelioHost nameservers we can't transfer your domain
>> automatically so you'll need to update your DNS settings yourself. Your
>> account's new A record is 65.19.141.77. This is the same ip address that
>> you can SFTP in to upload your files. Please note that the SFTP port has
>> changed, and is 1373 now.
>>
>> You won't be able to add new domains, delete domains, or edit DNS
>> settings on your own right now, but if you make a post on the forum an
>> admin can make the DNS changes for you.
>>
>> The most common cause of 500 errors after being transferred to Plesk is
>> unsupported syntax in .htaccess files, so if you get a 500 error the first
>> thing to try is renaming the .htaccess to something like .htaccess-old to
>> disable it. You can read the exact reason for all errors in the domain's
>> error log.
>>
>> Since we're still testing the new system out please let us know if you
>> encounter anything that doesn't seem to be working right. Also we would
>> love to hear any feedback that you have regarding Plesk. Thanks for your
>> patience during this long transition period, and thanks for being a
>> HelioHost user.
>> Login To Plesk
>> [image: Twitter] [image: Facebook]
>> [image: Phone Number]
>> <+1-802-884-3546> [image: Support Forum] [image:
>> Email]
>> ? 2005-2023 Helio Networks. All rights reserved. | Unsubscribe
>>
>>
>

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