janisek Posted November 22, 2022 Posted November 22, 2022 Hello! My account has been successfully transferred to Plesk in May and worked fine since then. But few weeks ago, my website stopped working for some reason. Here's the message I get when I go to my main domain www.tackbyjana.com "Ahoy! You're seeing this page because HelioHost has not gotten about to installing and configuring your account yet. This process usually takes 24 hours, and once it is complete your website should show up properly. While the account is being created we suggest taking a look at your control panel." It's been like that for maybe 2 months already. Could you please tell me why and what do I need to do to make my websites work again? Thank you! Kind regards, Jana My username: jana7 server: Tommy
OnEnemy Posted November 23, 2022 Posted November 23, 2022 Your dns is most likely still pointing at the old Cpanel instead of Plesk. I will escalate this to krydos for him to fix. 1
Krydos Posted November 23, 2022 Posted November 23, 2022 Yeah, Sun Dark was right. Your domain has been moved to Plesk https://tackbyjana.com/ 1
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