jounipoh Posted October 29, 2022 Share Posted October 29, 2022 Hello I'm trying to issue a Let's Encrypt certificate for my alias domain corgisighting.info of the main domain csdb.heliohost.org, but this causes a "could not issue" error. Looking at the related Plesk troubleshooting page, it looks like the reason might be name resolution because the main domain and the alias domain IPs returned by a query are not the same: the former resolves to 65.19.141.77 and the latter to 65.19.143.6 (see attached files). Also, trying to navigate to the alias domain redirects to Heliohost's "SSL Not Configured" page for https and "Account Queued" page for http which also would seem to indicate DNS resolves to wrong IP. The main domain works with both protocols. At Plesk control panel, both domains are listed at IP 65.19.141.77. I tried to correct the issue by switching on "Synchronize DNS zone with the primary domain" for the alias domain but this causes a "permission denied" error so I don't know what I can do myself to rectify the situation. ///Jouni Pohjola Link to comment Share on other sites More sharing options...
Talk Sick Posted October 29, 2022 Share Posted October 29, 2022 This support request is being escalated to our root admins. Link to comment Share on other sites More sharing options...
Krydos Posted October 29, 2022 Share Posted October 29, 2022 The domain corgisighting.info has been moved to Plesk. Link to comment Share on other sites More sharing options...
jounipoh Posted October 30, 2022 Author Share Posted October 30, 2022 Was able to issue the certificate and now the alias domain is working as it should otherwise as well. Thank you! ///JRP Link to comment Share on other sites More sharing options...
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