jontron Posted July 21, 2022 Posted July 21, 2022 I previously had an account on Tommy before the whole cPanel issue. The account username was jontron. I was unable to login to reactivate my account to due to the whole cPanel issue. Now when I log in, I get the message. "That account has been backed up and then taken offline due to inactivity. We recommend downloading your backup, and then creating a new account". I am not sure what to do because new signups are closed. Is there any way to reactivate my old account or do I just have to keep on waiting to be able to create a new one?
graffix Posted July 21, 2022 Posted July 21, 2022 53 minutes ago, jontron said: I previously had an account on Tommy before the whole cPanel issue. The account username was jontron. I was unable to login to reactivate my account to due to the whole cPanel issue. Now when I log in, I get the message. "That account has been backed up and then taken offline due to inactivity. We recommend downloading your backup, and then creating a new account". I am not sure what to do because new signups are closed. Is there any way to reactivate my old account or do I just have to keep on waiting to be able to create a new one? Download your backup site files and that's pretty much it all you can do right now until the plesk is complete... it's just a waiting period right now
Krydos Posted July 21, 2022 Posted July 21, 2022 20 hours ago, jontron said: do I just have to keep on waiting to be able to create a new one? I added you to the waitlist to create a new account. You can check your ETA by typing your email address into this page https://heliohost.org/eta/
jontron Posted July 22, 2022 Author Posted July 22, 2022 Ok, Thank you. Now at least I know I have a position in line.
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