tycoonlover1359 Posted May 28, 2022 Posted May 28, 2022 Hi, I was recently transferred to the new Plesk interface, however I am unable to login. Attempting to login simply results in an invalid username/password error; additionally, for what it's worth, the password reset system does not (seem to) work---that is, I don't receive an email at either of the two email addresses I have associated with HelioHost (though I was half expecting this since you are still transitioning to Plesk overall). Username: tycoon59Server: Tommy(2) Quote
Krydos Posted May 28, 2022 Posted May 28, 2022 I noticed that your account was inactive on cPanel so it was in a suspended state, and when it was transferred Plesk suspended it too because that was how it was before. I unsuspended your account and upgraded the transfer script so it won't do that to future accounts when they're transferred. Can you login now that your account is active? If not I can reset the password for you. Quote
tycoonlover1359 Posted May 29, 2022 Author Posted May 29, 2022 I'm still not able to login to Plesk, getting that same invalid username/password error. Could this be due to me having had 2FA on my now old cPanel account? Quote
Krydos Posted May 29, 2022 Posted May 29, 2022 I DM'd you a temporary password. Once you get logged in change it. Let us know if you're still having trouble logging in. Quote
tycoonlover1359 Posted May 29, 2022 Author Posted May 29, 2022 Alright, that fixed it! I'm able to login now and have changed that temporary password. Thanks! Quote
gaubry Posted May 31, 2022 Posted May 31, 2022 Hi, I have the feeling that I have the same problem than tycoonlover1359: my account was transferred to plesk but I fail to login with my username (gaubry) and my password. Is there any problem with my account? Best, G. Quote
Krydos Posted May 31, 2022 Posted May 31, 2022 8 hours ago, gaubry said: Is there any problem with my account? Well, it's not the same problem as tycoon, because your account was not inactive. I emailed you a reset link that should allow you to pick a new password. Let us know if you're still having trouble logging in. Quote
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