wvillas Posted December 6, 2009 Posted December 6, 2009 I have lost my password in signing up for HelioHost. I am sure the email address is OK, because I have received notification reminding me to reactivate the account. But after I used the password reset option, it asked me to check email for confirmation code, and after three days I still have not received any email. Is there another way to reset password? Thanks!
Byron Posted December 6, 2009 Posted December 6, 2009 There should be a link inside the notification email that you can go to that will reactivate your account and you don't need to worry about a confirmation email.
wvillas Posted December 7, 2009 Author Posted December 7, 2009 I have lost my password in signing up for HelioHost. I am sure the email address is OK, because I have received notification reminding me to reactivate the account. But after I used the password reset option, it asked me to check email for confirmation code, and after three days I still have not received any email. Is there another way to reset password? Thanks! Yes, I can reactivate the account OK, but I cannot retrieve my password. Is there another way to retrieve the password? Thanks!
Byron Posted December 7, 2009 Posted December 7, 2009 Yes, I can reactivate the account OK, but I cannot retrieve my password. Is there another way to retrieve the password? Thanks! Thats because it's not sending you another password. The system is down right now and we are waiting on the administrator to to fix it. Until then there isn't any other way.
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