account set-up problems

[MatthewB]

24 hours ago byron told me

If you don't get a reply from him in 24hrs then make a post to him with your domain name and your problem in Customer Service.

him being the administrator. he has not replied so here I am.

my origional post is here

my problem is this: i signed up to heliohost 3 days ago and the website said I would be able to log into cpanel in 24 hours. i get the error login attempt failed every time I try. I have not received an email which I think I should have, and my sub-domain (gazellegaming.heliohost.org) is non existent. if I try to re-sign up with the same domain and user name, the website says that it is already taken. so it must have worked. I can wait for a solution, but I would like to know what's going on.

[Ashoat]

Please see the original thread.