yoreparo Posted August 17, 2021 Posted August 17, 2021 Hello, I purchased a VPS last month, now its time to renew but I dont recieved the email for the remainder of the VPS renewal, how can I renew it? Also is it posible to change the tier from Mercury to Mars? Thanks!
balloons Posted August 17, 2021 Posted August 17, 2021 Since I applied for VPS for multiple people at the same time as you, I think that there are several people in the same situation. Perhaps Krydos will deal with it, but he's currently crazy about Plesk work. I've contacted Discord, so please wait for a response. Please include your VPS main domain "vps●●.heliohost.us" in the comments to ensure support. 1
yoreparo Posted August 18, 2021 Author Posted August 18, 2021 8 minutes ago, balloons said: Since I applied for VPS for multiple people at the same time as you, I think that there are several people in the same situation. Perhaps Krydos will deal with it, but he's currently crazy about Plesk work. I've contacted Discord, so please wait for a response. Please include your VPS main domain "vps●●.heliohost.us" in the comments to ensure support. Sure thanks! It is vps37
Krydos Posted August 18, 2021 Posted August 18, 2021 Your VPS expires on the 19th which is still 2 days away so that's why you haven't received a reminder yet. If you want to pay month to month you can upgrade to the Mars plan and renew with this link https://www.heliohost.org/vps/pay/?mem=2&cpu=4&hdd=100&os=ubuntu20&sub=1month If you want a 10% discount you can pay for 6 months in advance and upgrade to the Mars plan with this link https://www.heliohost.org/vps/pay/?mem=2&cpu=4&hdd=100&os=ubuntu20&sub=6month
yoreparo Posted August 18, 2021 Author Posted August 18, 2021 12 minutes ago, Krydos said: Your VPS expires on the 19th which is still 2 days away so that's why you haven't received a reminder yet. If you want to pay month to month you can upgrade to the Mars plan and renew with this link https://www.heliohost.org/vps/pay/?mem=2&cpu=4&hdd=100&os=ubuntu20&sub=1month If you want a 10% discount you can pay for 6 months in advance and upgrade to the Mars plan with this link https://www.heliohost.org/vps/pay/?mem=2&cpu=4&hdd=100&os=ubuntu20&sub=6month Hello there! I did the payment for 6 months on mars. The transaction id is: 1X732445AH880270H. Let me know if there is another action to take in consideration for the upgrade. Thanks a lot!
Krydos Posted August 18, 2021 Posted August 18, 2021 I see the payment, and you're good for 6 months now. Since you are upgrading your storage space that means I need to resize the partition. I've never lost data before, but whenever your resize a partition there is a chance that something could go wrong and you could lose everything on the drive. For that reason I always recommend people take a full backup of any files they can't lose before I do the upgrade. Let me know when you're done backing everything up and I'll do the upgrade. It usually only takes about 30 minutes of downtime.
yoreparo Posted August 18, 2021 Author Posted August 18, 2021 38 minutes ago, Krydos said: I see the payment, and you're good for 6 months now. Since you are upgrading your storage space that means I need to resize the partition. I've never lost data before, but whenever your resize a partition there is a chance that something could go wrong and you could lose everything on the drive. For that reason I always recommend people take a full backup of any files they can't lose before I do the upgrade. Let me know when you're done backing everything up and I'll do the upgrade. It usually only takes about 30 minutes of downtime. The backup is done! You can start with the upgrade! Thanks a lot Krydos.
Krydos Posted August 18, 2021 Posted August 18, 2021 The upgrade is done and it looks like your VPS booted up alright. Check it out and make sure everything is working still and all your data is intact. 1
yoreparo Posted August 18, 2021 Author Posted August 18, 2021 3 hours ago, Krydos said: The upgrade is done and it looks like your VPS booted up alright. Check it out and make sure everything is working still and all your data is intact. Hello, everything seems right, but when loading the website that is linked to this VPS I get the following message: ERR_CONNECTION_REFUSED. Including the https://vps37.heliohost.us/ website.
Krydos Posted August 18, 2021 Posted August 18, 2021 It looks like nginx wasn't running for some reason. I ran the command sudo systemctl start nginx and everything seems to be working now. You can start processes through the Hestia web ui too I believe.
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