My account is inactive

[edusete7]

Hello,
My account is inactive,
I need someone to reactivate it.
What is the procedure?

 

edusete7@gmail.com
Thanks.

[balloons]

HelioHost is currently working on a change from cPanel to Plesk.
HelioHost is currently unable to perform reactive work.

 

[edusete7]

On 8/7/2021 at 7:34 PM, balloons said:

HelioHost is currently working on a change from cPanel to Plesk.
HelioHost is currently unable to perform reactive work.

 

OK thanks.
But... so how do I build a new site???

[wolstech]

You can't at this time.

Also, your account doesn't even exist according to the system (I can't find anything by email or username for edusete).

[edusete7]

5 minutes ago, wolstech said:

You can't at this time.

Also, your account doesn't even exist according to the system (I can't find anything by email or username for edusete).

I certainly passed the wrong user.
I'll look for the old account.
But, how do I open a new Heliohost account if I need to.???

Thank you and good morning.

[wolstech]

We aren't accepting new registrations at the moment because our cPanel licenses have been revoked, so you can't.

We're in the middle of moving to Plesk (see the News section for details), but you'll need to wait for us to finish rebuilding the servers first (which will be anywhere from a few weeks for Tommy to several months for Johnny), then you would sign up just like you did before.