canytam Posted June 10, 2021 Share Posted June 10, 2021 HelioHost username: canytam@gmail.comServer : JohnnyDomain : penguin.heliohost.us I created the account for less than 1 week but my account is suspended because of inactivity. Please help. Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 10, 2021 Share Posted June 10, 2021 Did you try to delete it? Quote Link to comment Share on other sites More sharing options...
canytam Posted June 10, 2021 Author Share Posted June 10, 2021 Delete what? Quote Link to comment Share on other sites More sharing options...
canytam Posted June 10, 2021 Author Share Posted June 10, 2021 I want to move to Ricky from Johnny and I plan to delete the account. However it ask me to login but it say my password is not correct. I try to reset password and the system report error. Finally, my account is suspended. Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 10, 2021 Share Posted June 10, 2021 When you queue your account for deletion it is suspended for inactivity first, and then if you renew your account before it gets deleted it cancels the deletion. If you queue it for deletion and then wait patiently it will delete itself. Depending on the load it can take anywhere from a few minutes to a few hours. Quote Link to comment Share on other sites More sharing options...
canytam Posted June 10, 2021 Author Share Posted June 10, 2021 At this moment, I don't know my account is queue for the deletion or not? Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 10, 2021 Share Posted June 10, 2021 Your account is fully active, and your website is working. If you want to delete it you'll need to queue it for deletion again. Quote Link to comment Share on other sites More sharing options...
canytam Posted June 10, 2021 Author Share Posted June 10, 2021 When I try to delete my account, I get the following message. We're sorry, but we either could not find that account in the database, or it is not listed as active. Please contact an administrator if you feel this message is in error. Is it mean that the delete process is queuing or I need to active the account first? Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 10, 2021 Share Posted June 10, 2021 Are you using the username 'canytam' in all lowercase? If you use uppercase or type your email address into that box it would give that error. Quote Link to comment Share on other sites More sharing options...
canytam Posted June 10, 2021 Author Share Posted June 10, 2021 Solved. Thanks. Quote Link to comment Share on other sites More sharing options...
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