[Solved] Unarchive: sureshpi

[sureshpi]

I was not using heliohost for couple of months and its in inactive mode. Could you please unarchive it, when time permits. Thank you.

[robertzo]

You can easily unarchive it by using this link: https://www.heliohost.org/renew/

[Byron]

Unarchiving...

 

@robertzo - that link won't actually unarchive an account once it's archived. It'll just renew an account if they haven't logged in after 30 days.

[robertzo]

Oh, because it said that his account was archived because he didn't log in every 30 days.

[Byron]

Done

[wolstech]

@robertzo: it doesn't matter why an account is archived, once it's archived, there's no way for a user to restore it themselves.