[Solved] Server Move Request

[stewert]

Could I please have my account moved to the Tommy Server?

User account name is : stewert

Donation transaction  id is : 8AN678159X8510611

Thank You.

[Krydos]

You're on Tommy now. I have also increased your storage to the maximum, and you don't need to log in to cpanel to keep your account active until 2021-12-04. Let us know if there is anything else we can help you with. Thank you so much for your donation!

[stewert]

Thanks for the move. I do have a concern though. All of the MySQL entries have disappeared, how do I restore them?

[Krydos]

You'll have to restore them from your most recent backup. I double checked Johnny and the transfer file and there are no databases in there.

[stewert]

I guess I should have done that before I requested the move. I’m sure I can rebuild most of it. Chalk this up as a lesson learned.... LOL

[Krydos]

Sorry. I feel really bad.

 

We just use cpanel's tools for moving accounts so we just have to trust that cpanel knows how to package and move their own accounts without losing any data. We've only ever lost data twice now moving accounts. The first time we lost data I was able to figure out why and write some custom precautions to help prevent that from happening again. I'm not even sure why your database(s) got lost. There are no errors in the logs or anything. I'm still investigating what happened. I might just have to chalk it up to high load on Johnny.

 

Anyone else who reads this, make sure you take frequent backups. We do everything we can to prevent data loss, but you never know what could happen.