stewert Posted June 4, 2021 Share Posted June 4, 2021 Could I please have my account moved to the Tommy Server?User account name is : stewertDonation transaction id is : 8AN678159X8510611Thank You. Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 4, 2021 Share Posted June 4, 2021 You're on Tommy now. I have also increased your storage to the maximum, and you don't need to log in to cpanel to keep your account active until 2021-12-04. Let us know if there is anything else we can help you with. Thank you so much for your donation! Quote Link to comment Share on other sites More sharing options...
stewert Posted June 4, 2021 Author Share Posted June 4, 2021 Thanks for the move. I do have a concern though. All of the MySQL entries have disappeared, how do I restore them? Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 4, 2021 Share Posted June 4, 2021 You'll have to restore them from your most recent backup. I double checked Johnny and the transfer file and there are no databases in there. Quote Link to comment Share on other sites More sharing options...
stewert Posted June 4, 2021 Author Share Posted June 4, 2021 I guess I should have done that before I requested the move. I’m sure I can rebuild most of it. Chalk this up as a lesson learned.... LOL Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 4, 2021 Share Posted June 4, 2021 Sorry. I feel really bad. We just use cpanel's tools for moving accounts so we just have to trust that cpanel knows how to package and move their own accounts without losing any data. We've only ever lost data twice now moving accounts. The first time we lost data I was able to figure out why and write some custom precautions to help prevent that from happening again. I'm not even sure why your database(s) got lost. There are no errors in the logs or anything. I'm still investigating what happened. I might just have to chalk it up to high load on Johnny. Anyone else who reads this, make sure you take frequent backups. We do everything we can to prevent data loss, but you never know what could happen. Quote Link to comment Share on other sites More sharing options...
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