Inactive Account, Can't Reset Password

[chal1812]

My account was marked as inactive even though I've logged in within the last month. I went to log in, and even though Google Chrome remembered my password, it was marked as invalid. So I went to reset it and there are more error messages. I just want to login again, please help.

[wolstech]

You didn't wait long enough most likely. Account renewals don't work instantly if the server load is up, and you can't log in or reset the password successfully until the renewal actually completes.

 

I unsuspended it for you. Try logging in again now. If it still doesn't work, try resetting the password using this link: https://tommy.heliohost.org:2083/resetpass?start=1

[chal1812]

Thank you so so much! I was able to log in.