toby42 Posted May 16, 2021 Share Posted May 16, 2021 (edited) a. your HelioHost username: Toby42b. the server your account is on:Tommyc. your HelioHost main domain: https://toby42.heliohost.us/ I received an e-mail on April 23 warning me that if I didn't log in my account would be closed. AT that time I logged into my cPanel. I was very surprised to receive an e-mail on April 26 telling me that my account was suspended due to inactivity. I just tried to renew my account and was furthermore surprised that there is a wait again. When I created my original account, I made a donation to bypass the wait. I wouldn't have expected to have to do this again. After all, I am not creating a new account but just renting my account. Please let me know if I completely misunderstand the process. Is login into the cPanel not sufficient to prevent account deactivation? Thanks,Toby PS: I just tried to login again and now I can log into cPanel without problem. It looks like my old database and e-mail forwarder are also still in place. Needless to say, I am more confused than ever. Edited May 16, 2021 by toby42 Quote Link to comment Share on other sites More sharing options...
Krydos Posted May 16, 2021 Share Posted May 16, 2021 Please login at https://www.heliohost.org/login/ to be sure your login date is updated. Quote Link to comment Share on other sites More sharing options...
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