kdn Posted May 7, 2021 Share Posted May 7, 2021 a. your HelioHost username= kdnb. the server your account is on = Tommyc. your HelioHost main domain = kdn.co.nz Hi I know what I did to trigger this, I am testing a php script that sends an email. (been working on it for 2 days so probably sent a lot of mails!) The emails only went to myself and only sent 1 at a time so this was NOT mass spam. Would be great if you could please unlock my account and I will be sure to be more careful in the future. Quote Link to comment Share on other sites More sharing options...
wolstech Posted May 7, 2021 Share Posted May 7, 2021 We have to wait until midnight UTC for the mail counter to reset before we can unsuspend this. Quote Link to comment Share on other sites More sharing options...
kdn Posted May 7, 2021 Author Share Posted May 7, 2021 We have to wait until midnight UTC for the mail counter to reset before we can unsuspend this. thanks appreciate this, may I ask, what are the email limits for the free accounts? Quote Link to comment Share on other sites More sharing options...
wolstech Posted May 7, 2021 Share Posted May 7, 2021 50 recipients per day (note that this is recipients, not emails! A single message with 10 people on it counts as 10, not 1). Quote Link to comment Share on other sites More sharing options...
kdn Posted May 8, 2021 Author Share Posted May 8, 2021 thanks for the info Quote Link to comment Share on other sites More sharing options...
wolstech Posted May 8, 2021 Share Posted May 8, 2021 Unsuspended. Quote Link to comment Share on other sites More sharing options...
kdn Posted May 8, 2021 Author Share Posted May 8, 2021 Perfect! I also have an IP block now on my account. Quote Link to comment Share on other sites More sharing options...
wolstech Posted May 8, 2021 Share Posted May 8, 2021 That was because your mail client was trying to check the mail of a suspended account. Unblocked. (It may take 15 minutes to be effective). Quote Link to comment Share on other sites More sharing options...
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