[Solved] account to be unarchived

[kumar2003]

Dear Helionet Support Team,

 

 

I am requesting my account to be unarchived. Thank you for providing this service!

 

 

My username: uniquein

 

[Luigi123]

That account isn’t suspended or archived. I can see your domain is not running actively onto your account because you probably haven’t set it up for the first time or you didn’t do it correctly but we can help you with this.

 

After logging into your personal cPanel, click on the Aliases button and enter the domain you wish to park into the text box provided. Once you are done, submit the form. After that, navigate to your domain registrar's website and configure your domain with the following nameservers:

 

ns1.heliohost.org

ns2.heliohost.org

 

The parked domain you have just setup will be automatically be configured to reflect your public_html directory. If you want it to reflect a different directory, you will need to configure an Addon Domain instead.

 

You can also configure the domain to be redirected to another URL. Just click on Manage Redirection and enter the URL you wish to redirect.

 

You will need to wait approximately 24 hours until your parked domain will become active. If you still see a message saying HelioHost Account Queued after that period, then please clear you cache.

[Krydos]

Just to clarify slightly: You have to set the nameservers before you try to add the domain as an alias or addon domain otherwise you will get an error.