heirloom Posted June 19, 2020 Posted June 19, 2020 Yesterday I tried signing up in a server and when in the password selection page it didn't let me press next to finish. It happened in Tommy, Ricky and Johnny. I used the same username, domain and password for all three:name: heirloomdomain: heirloom.heliohost.org I didn't receive any error so I don't know what the problem might be. Thank you.
wolstech Posted June 19, 2020 Posted June 19, 2020 Do you mean the button never lit up to click, or it doesn't do anything when clicked? The first is usually an issue with the data you entered. Note that since you have a forum account called heirloom, your hosting account cannot use that username unless the email address matches the forum account. Second, we usually recommend a chrome-based browser (Chrome, new Edge, Brave, etc.). If continue to have issues, you should try signing up in an incognito window (which will ignore your extensions and cache), and use entirely new information. We can change your domain later if that's an issue.
heirloom Posted June 20, 2020 Author Posted June 20, 2020 That was it, I could register with the same email as in the forum. Thanks a lot!
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