SSL not working

[lioncita]

Dear support team,

 

I have install an SSL certificate for my website. Here is what the SSL status page shows:

 

 

But when I try to browse my website using SSL, I am shown the following error:

 

 

Any idea why that is?

 

Thank you in advance for getting back to me.

 

Baptiste

 

 

[wolstech]

You need to wait 2 hours after installing it before it will work. Also, the certificate you're using doesn't fully cover the domain. It needs to cover both the bare domain lioncita.com and the www subdomain for full coverage.

 

Considering you're on Ricky, my recommendation is to just delete whatever certificates you've installed and let autossl run. The server will get you a proper certificate on its own assuming validation passes. The process can take up to 24 hours. Make sure you don't have a forced ssl redirect on your site, as this can break autossl unless an exception is added for the .well-known folder.

 

There's no need to manually install a certificate on Ricky (or Tommy). Only Johnny users have to provide their own certificate.