byeyoubp Posted May 4, 2020 Author Share Posted May 4, 2020 Is thats renew with free plan? I dont know about that? This is first problem with that, is that all feature is work when I renew with free plan, like before? Link to comment Share on other sites More sharing options...
Luigi123 Posted May 4, 2020 Share Posted May 4, 2020 Is thats renew with free plan? I dont know about that? This is first problem with that, is that all feature is work when I renew with free plan, like before?The message you just saw earlier and you sent me an image about it, the free plan will not be always free forever. This is only during the trial period which it’s not long and once it comes to the ended of the trial period you can still makes changes to your current script (I believe so) but it will disable the status bar and new installations scripts until you renewed to the paid plan. Also, you can still access some of it in the Softaculous menu but you just can’t see the status bar, installing new scripts, and whatever they have it on the free plan. Link to comment Share on other sites More sharing options...
byeyoubp Posted May 4, 2020 Author Share Posted May 4, 2020 Where is the maintenance, i think this is about the server, and not only me get this problem, I think, admin of the cpannel has job to renew that, not ordinary user do that Link to comment Share on other sites More sharing options...
byeyoubp Posted May 4, 2020 Author Share Posted May 4, 2020 I think krydos has to renew it,This link is same problem with that on may 2019, this is periodicly one years renew licence, I thinkhttps://www.helionet.org/index/topic/35699-softaculous-license-expired/ Link to comment Share on other sites More sharing options...
Luigi123 Posted May 4, 2020 Share Posted May 4, 2020 I’ll escalated to him and see what he says. Honestly, we don’t have control to make Softaculous‘s plan free for permanently. We are not the one to install that feature into the cPanel page, it is already included it along with all the features when we have paid the cPanel licenses and install it onto Johnny, Ricky and Tommy. We are just a free webhoster company to create, and installing things onto our servers and providing free services. We are not a paid webhoster (well just a VPS) and we want our users to enjoy their time using our services at Heliohost and whenever they have an issue like mySQL, install extensions, etc, etc we just like to take our time helping users! In the meantime, please post the following: 1. Your Tommy cPanel username2. Your main domain Link to comment Share on other sites More sharing options...
byeyoubp Posted May 4, 2020 Author Share Posted May 4, 2020 Upps sorry i forget :User: nmbayu76nmbayu76.eu.org Link to comment Share on other sites More sharing options...
Krydos Posted May 5, 2020 Share Posted May 5, 2020 Yeah, ignore most all of what Luigi was saying. Our Softaculous subscription on Tommy expired. It's already been renewed. Is it working now? Link to comment Share on other sites More sharing options...
byeyoubp Posted May 5, 2020 Author Share Posted May 5, 2020 Yeah, ignore most all of what Luigi was saying. Our Softaculous subscription on Tommy expired. It's already been renewed. Is it working now?Thank you very much Krydos, its working now......I Appreciate your....thanks Link to comment Share on other sites More sharing options...
Krydos Posted May 5, 2020 Share Posted May 5, 2020 I'm not sure why Softaculous doesn't send a warning email prior to the subscription expiring. They finally sent me an email the day after it expired. 1 Link to comment Share on other sites More sharing options...
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