lorenzol Posted April 25, 2020 Posted April 25, 2020 username:lorenzolserver: http://tommy.heliohost.orglorenzol.heliohost.org Hi, may I know the reason for my suspension? The only site I have there is a wordpress staging site for my client. If there's a problem with the site I'm running, please unsuspend my account so that I can move it out of the serve because I'm planning to make another site by code and not wordpress due to performance issues. Thanks!
Flaze Posted April 25, 2020 Posted April 25, 2020 (edited) Your WordPress account was hacked and someone might have set up a phishing page. Escalating this to our root admin to make sure that's the case and unsuspend your account send a new invite to you. Edited April 25, 2020 by flazepe forgot something
lorenzol Posted April 25, 2020 Author Posted April 25, 2020 Yes, that's one of the things I don't like making sites with WordPress. When I checked the server last time, I was surprised to see my storage going more than 1GB. My site only used 150mb when I deployed it. Now 300mb with images uploaded. I checked the file manager and found lots of scripts that I didn't even make so I deleted all of them along with the hacker's account in my site. .
wolstech Posted April 25, 2020 Posted April 25, 2020 Yep. Someone set up a phishing site on your account. When this was suspended, the account was actively phishing. Because stolen data may be present on your existing account, we can't unsuspend it. As always, heliohost recommends that users avoid Wordpress for this and many other reasons. An invite has been sent for you to create a new account. Please check the spam folder if you can't find it.
lorenzol Posted April 25, 2020 Author Posted April 25, 2020 Thanks! I got the invite and got in the server. Since my email accounts and other domains are in there, will I be able to create the same domains and email in my new account?
wolstech Posted April 25, 2020 Posted April 25, 2020 Let me know which domains you need removed and I can free them up. 1
lorenzol Posted April 25, 2020 Author Posted April 25, 2020 metrocentrehotel.cflorenzoluisperez.tkmbsgits.cf
Luigi123 Posted April 25, 2020 Posted April 25, 2020 If you are talking about the email accounts inside the cPanel but using those domains that you listed and you wanna use the same email accounts on your new account, I think you can do it as long there’s no existing error message showing up then you will be fine. If it says it, let us know or if you want, create a different email addresses. 1
lorenzol Posted April 25, 2020 Author Posted April 25, 2020 Yes, I was referring to those emails inisde cPanel . Glad to know! Thanks!.
wolstech Posted April 25, 2020 Posted April 25, 2020 Those domains should now be available for reuse. 1
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