francodn Posted February 22, 2020 Posted February 22, 2020 Hello, Receiving the following error when trying to create new domain (cpanel > Domains): "Error: (XID um8hat) A DNS entry for “sitedofranco.com” already exists. You must remove this DNS entry from this server or all servers in the DNS cluster to proceed." This domain is poiting "ns1.heliohost.org" and "ns2.heliohost.org". Also tried to change my main domain at "http://www.heliohost.org/classic/support/scripts/domain" but nothing happened for days. Tried to change my domain to "franco.heliohost.org" but didn't know properly how to do it. Main goal is to delete the main domain now: sitedofeanco.heliohost.org What do I do?
Flaze Posted February 22, 2020 Posted February 22, 2020 This supposed request is being escalated to our root admin.
wolstech Posted February 23, 2020 Posted February 23, 2020 That domain is attached to an account that was involved in a recent attempted domain theft. Someone basically swept our name servers for every domain pointed to us that wasn't owned by an account, then added it to their account (usually, these accounts are later used to serve ads or illegal content). Let me get it cleaned up for you...
wolstech Posted February 23, 2020 Posted February 23, 2020 The domain sitedofranco.com should now be available for you to add to your account.
francodn Posted February 23, 2020 Author Posted February 23, 2020 The domain sitedofranco.com should now be available for you to add to your account.Thx! Still trying to chaneg main domain or delete the current one.
wolstech Posted February 23, 2020 Posted February 23, 2020 Try adding the domain as an alias instead. The main domain and any Aliases you add will all be functionally identical.
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