retrope Posted January 21, 2020 Posted January 21, 2020 Hello, I hope someone can help me, my website: radioretroperu.com was working fine and without problems, suddenly early this morning, it shows me this message on the screen. I have reviewed and even reinstalled my web files but I am not successful, could someone give me some help as to why this happens? Thank you. "Warning: require(/home/aanaser/public_html/system/languages/ar/global/global.php): failed to open stream: No such file or directory in /home/aanaser/public_html/system/classes/class_page.php on line 296Fatal error: require(): Failed opening required '/home/aanaser/public_html/system/languages/ar/global/global.php' (include_path='.:/opt/cpanel/ea-php56/root/usr/share/pear') in /home/aanaser/public_html/system/classes/class_page.php on line 296"
wolstech Posted January 21, 2020 Posted January 21, 2020 Does the file /home/aanaser/public_html/system/languages/ar/global/global.php actually exist?
retrope Posted January 21, 2020 Author Posted January 21, 2020 no friend, that is the worst, there was never that I remember, I have searched and I can not find it, it is a directory that I have never had that I remember.
wolstech Posted January 21, 2020 Posted January 21, 2020 Well, the software requires whatever that file is to function. From the looks of it, the file is specific to language "ar". Did you change the application's language shortly before this happened? I have a feeling the issue is related to the application looking for a language pack that's missing. Check your config file to see if there's an option to select a language. If there is, set that to one that's installed (go to that languages folder and see what options there are, odds are en or en-us will be in there at the very least).
retrope Posted January 21, 2020 Author Posted January 21, 2020 Well, share what you recommend, however I have not made any language change or something similar within the files, I was just doing backups and that's it, I am surprised by this change, it has also affected the domains and subdomains parked in Some case with different web template, I will do the search about the language and I tell you if I succeed, thanks.
retrope Posted January 21, 2020 Author Posted January 21, 2020 (edited) Hi. I could not find the problem, as far as I can see this has affected the domain and subdomains with different templates. when visualizing the error, I see that there is a path "public_html / system / classes / class_page.php" this "System" directory has not been created by me, moreover, I don't even find it in the root. Is it possible that the directory is part of the hosting? because I cannot access it and therefore I cannot perform any verification. I have reviewed the language in the archives and there is no one to tell me about the language. Edited January 21, 2020 by retrope
wolstech Posted January 21, 2020 Posted January 21, 2020 That folder does indeed exist on your account, it's in your public_html folder. It's part of a program called Babbel that's installed in there. The index.php for that program shows this: /* ******************************************************** * @author Santos Montano B. (Lito Santos M.) * @author_url 1: http://www.kanorika.com * @author_url 2: http://codecanyon.net/user/kanorika * @author_email: info@kanorika.com ******************************************************** * Babbel - Collective Intelligence * Copyright (c) 2018 Kanorika. All rights reserved. ******************************************************** */ What appears to have happened is that someone broke into that software and attempted to convert it to Arabic language...not realizing that a system intended to be in english/spanish lacks an Arabic language pack. Looking in the database shows a lot of the things like the name of the site and description are all Arabic now too.
retrope Posted January 21, 2020 Author Posted January 21, 2020 Thanks for the information, I can't see that file, specifically with the information you give me, is there any possibility that you can help me correct this error please ?, or tell me please what should I do since if this index.php file is in the root and I can't visualize it, even showing the hidden files, what could I do? thanks friend.
wolstech Posted January 21, 2020 Posted January 21, 2020 I just dug into this, and somehow completely missed the fact that your domain isn't even showing your account's files. It's showing the contents of an account called aanaser for some reason, and I incorrectly assumed that account was yours. I'm looking into this further. It appears your domain has somehow accidentally attached to another account.
retrope Posted January 21, 2020 Author Posted January 21, 2020 Hi. We do not use "Babbel - Collective Intelligence" since that template was a gift from our collaborator. I asked him and he told me that he acquired the template and he doesn't know anything about that "Babbel - Collective Intelligence" apparently this causes all subdomains to fail too. the same template of a subdomain has a friend of mine in another hosting and has no problems, really, I don't know what I can do. Even so, thank you all for your support, thank you very much friends.
retrope Posted January 21, 2020 Author Posted January 21, 2020 oh! What a surprise what you tell me friend. Thank you for delving into this topic. Let's see if something can be done. thanks
wolstech Posted January 21, 2020 Posted January 21, 2020 Please disregard the suspension message showing on your domain while we get this squared away. The suspension is actually for the other user whose account your domain is somehow attached to.
retrope Posted January 21, 2020 Author Posted January 21, 2020 Ok, I understand, I see my account suspended and my visitors are surprised. I understand, we will have patience, thank you.
wolstech Posted January 21, 2020 Posted January 21, 2020 Alright...I've removed and re-added your domain to your account, and also renamed your index.html file just in case. Once Apache restarts in a few hours, this domain should point back to your account again assuming the system does what it's supposed to, and the suspension page should go away (you might need to clear your cache). I've also suspended the guy whose account had your domain on it. I don't think he did anything wrong and suspect an internal server error caused this issue, but something is wrong with his account. The domain was "yours" according to cPanel, but "his" according to Apache... Also, you should be able to log into cPanel since (despite the message), your account is NOT actually suspended. If this doesn't clear up after an Apache restart, I'll have Krydos look at it. 1
retrope Posted January 21, 2020 Author Posted January 21, 2020 Dear friend, if something I learned at this time, is that nothing happens by chance. Definitely if this person caused a repairable damage but in the end it is a damage. Considering that you have a security system, I do not believe that this was due to a system malfunction, the same system would detect it. Here is something strange. otherwise I hope to recover the visualization of the web later, I will clear the cache and see what happens. I'll be informing you later if everything went back to normal. I thank you very much dear friend, your time, your dedication but above all your patience to help me. thanks. Marko
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