gabalv Posted January 6, 2020 Posted January 6, 2020 Dear team, Please review my account as my domain show as queued for a long time (several days). Server JohnnyMy domains are: rodrigo.cl and optidec.cl Thank you!
wolstech Posted January 6, 2020 Posted January 6, 2020 Please remove and readd these domains in cpanel, wait 2 hours, then clear your cache. If they still don't work after that, please let me know and I'll have Krydos investigate.
gabalv Posted January 7, 2020 Author Posted January 7, 2020 Hi wolstech, Thanks for your reply. I've been trying to remove the domain but none of them (optidec.cl or rodrigo.cl) appear in the Domains option from cPanel. Also, when I try to add them in again, I get this message : "A DNS entry for 'rodrigo.cl' already exists, You must remove this DNS entry from this server or all servers in the DNS cluster to proceed". On the other hand, the Zone Editor option from cPanel, doesn't allow me to delete the DNS entries (do not see a delete option). Appreciate your support here. Thanks!
Flaze Posted January 7, 2020 Posted January 7, 2020 This support request is being escalated to our root admin.
wolstech Posted January 7, 2020 Posted January 7, 2020 The domains rodrigo.cl and optidec.cl have been cleaned up. Try adding them now.
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