n747mm Posted November 17, 2008 Share Posted November 17, 2008 Hi, I'm still having trouble accessing my site at n747mm.heliohost.org -- seems it's been down for weeks now even though others seem to be up and running. DNS recognises the name and resolves it to 64.235.55.112, but there's no response from port 80 at that address. I also get an authentication failure attempting to log in via FTP at ftp.heliohost.org. Have I done something wrong? Thanks in advance for any help you can give. Quote Link to comment Share on other sites More sharing options...
Ashoat Posted November 18, 2008 Share Posted November 18, 2008 Your site was deleted along with all the sites on our old server. There was a three-month long warning in your cPanel about this server move. Let me know if you would like to signup for a new account. Quote Link to comment Share on other sites More sharing options...
n747mm Posted November 18, 2008 Author Share Posted November 18, 2008 Oops. Things were working so well I'd completely forgotten about logging into cpanel. My bad. Yes please, I'd like to sign up for a new account, keeping the same name if possible. Quote Link to comment Share on other sites More sharing options...
Ashoat Posted November 21, 2008 Share Posted November 21, 2008 Okay, try signing up again now. Quote Link to comment Share on other sites More sharing options...
n747mm Posted November 24, 2008 Author Share Posted November 24, 2008 Just received an automated email this morning saying there was an error (re)creating my account: Dear n747mm, Your hosting account at HelioHost has encountered an error during installation. The error is: 0 Sorry, a DNS entry for n747mm.heliohost.org already exists, please delete it first (from all servers in the dns cluster) Please visit http://www.heliohost.org/scripts/signup.php?auth_key=1 and try to signup again. Regards, HelioHost Staff Please could you do the honours and remove the existing DNS entry? I presume that needs to happen before there's any point in trying to sign up again! Many thanks. Quote Link to comment Share on other sites More sharing options...
Ashoat Posted November 24, 2008 Share Posted November 24, 2008 Sorry about that, the zone has now been deleted. Please try signing up again. Quote Link to comment Share on other sites More sharing options...
n747mm Posted December 1, 2008 Author Share Posted December 1, 2008 Thanks, up and running again now -- really appreciate your help. Quote Link to comment Share on other sites More sharing options...
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