[Solved] Suspended: jlbislas

[jlbislas]

a. your HelioHost username
b. the server your account is on
c. your HelioHost main domain

Username: jlbislas

Server: Ricky

Domain: tantiesemail.ml

[wolstech]

This account is showing as being the same person as account Benitez1. Users can’t have two accounts.

 

If you are actually a different person, both you and the owner of benitez1 will need to PM m a copy of a photo ID and let us know which account belongs to which person so we can separate the accounts.

 

Please keep in mind there cannot be any links or sharing between the accounts (e.g. you can’t host the pictures or pages for one person’s site on the other’s account).

 

EDIT: Do you know about a third account called JL? That account appears to be yours as well and will be suspended if you can’t prove it’s not yours.

[jlbislas]

Pero son cosas privadas (las fotos).

Otra forma

[wolstech]

No other option is available. We require it specifically because it makes it difficult or impossible to lie about there being more than one person. For there to be more than one account, there needs to be more than one person.

 

You do not need to post the ID publicly, private messages are accepted, and you can delete the pictures after we verify them. However, if you do not wish to provide ID for each person needing an account, the accounts cannot be restored. From researching these accounts though...it looks like these are all the same person anyway. The benitez1 account has a domain that's used as an email domain for the others, the domains and content are similar, and all came from the same IPs.

 

You do realize you can host more than one domain on an account right? The Addon Domain and the Alias options in cpanel will let you do this. You can also purchase extra disk space if you need it. There's no need for more than one account.

[jlbislas]

You do realize you can host more than one domain on an account right? The Addon Domain and the Alias options in cpanel will let you do this. You can also purchase extra disk space if you need it. There's no need for more than one account.

 

 

Ok, sorry but I didn't know the information you gave me.

[wolstech]

Since you can do that, do you want me to remove the domain from your other accounts so you can add them to the benitez1 account?

[jlbislas]

Yes but when I tried to add the domain tantiesemail.ml it says:

Cpanel::Exception/(XID y6fmcg) “benitez1” already has a userdata file “tantiesemail.bornmx.ml”, but “Cpanel::Config::userdata::Guard” is instantiated with the syntax to create a new file. at /usr/local/cpanel/Cpanel/Config/userdata/Guard.pm line 157. Cpanel::Config::userdata::Guard::new("Cpanel::Config::userdata::Guard", "benitez1", "tantiesemail.bornmx.ml", HASH(0x1761558)) called at /usr/local/cpanel/Cpanel/Config/userdata.pm line 268 Cpanel::Config::userdata::add_sub_domain_data(HASH(0x1209330)) called at /usr/local/cpanel/Cpanel/Sub.pm line 280 Cpanel::Sub::_create_subdomain(__CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, 1, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at /usr/local/cpanel/Cpanel/Sub.pm line 75 Cpanel::Sub::addsubdomain(__CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, 1, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at bin/admin/Cpanel/domain.pl line 178 bin::admin::Cpanel::domain::__ANON__() called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/Try/Tiny.pm line 93 eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/Try/Tiny.pm line 88 Try::Tiny::try(CODE(0x172bdd8), Try::Tiny::Catch=REF(0x111abf0)) called at bin/admin/Cpanel/domain.pl line 191 bin::admin::Cpanel::domain::script("bin::admin::Cpanel::domain") called at bin/admin/Cpanel/domain.pl line 4

[wolstech]

I have to clean the domains up befor you can add them. I’ll do that when I’m at a computer later tonight.

[jlbislas]

ok, thanks

[jlbislas]

and when i try to recieve email in mozilla thunderbird with port: 110 and 465 it says

mail.bornmx.ml has exceeded the maximum wait time

what should i do?

[wolstech]

The domain tantiesemail.ml has been moved to the account benitez1 as an Addon Domain. You can place the files for that domain in the ~/public_html/tantiesemail.ml folder.

 

I also released the bornmexico.ml domain for you. Please add that to cpanel under either Aliases or Addon domains.

 

For the email issue, use port 993 for IMAP, and port 465 for SMTP. Both require SSL as well as authentication.

[jlbislas]

Thanks but the email issue stills there. What should I do?

I deleted my email account and create it again but in any device it send or receive email but in webmail it works

[wolstech]

Use johnny.heliohost.org as the host name instead of your domain. 

 

You can't use your domain as the host name because you're using Cloudflare.

[jlbislas]

Ok, thanks