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Posted (edited)

Hi there,

 

I've came across the announcement post where it says the process of account transfer has been completed. However, I'm getting the message below when I try to log in:

 

 

That account has been backed up and then taken offline due to extended maintenance on the server that you were on. Occasionally we need to rebuild our servers to keep them operating at peak performance. This process usually takes a week or so. In the meantime we recommend downloading your backup, and then creating a new account. You can follow us on Twitter and like us on Facebook for the latest news. Once your server is operational again we will make a news post, and then you will be able to transfer your account back to the server you were on if you want to. If you need help with anything please don't hesitate to contact support.

 

 

 

It could be that I've tried to sign up a new account after Tommy crashed. Hence I'm creating this thread in order to restart/complete my account transfer. If you need info on my account username, it is the same as my forum username here.

Edited by konzept
Posted

What's the username is the new account you created after Tommy crashed?

 

I actually tried using the same username to create a new account. Not sure if that's the cause.

Posted

Nay leave that...

 

So basically what you want now is an invite? Also, had you got your previous main domain cleaned up?

Posted

Nay leave that...

 

So basically what you want now is an invite? Also, had you got your previous main domain cleaned up?

 

Yep, need an invitation to get back into my account. Not sure if you meant 'backed up', but yes, I've got my copy of back up with me.

Posted

Yes; an admin will have to clean that up before you can use that when you receive your invite.

 

Alright, thanks for the heads up!

Posted (edited)

An invite has been sent to your live.com address.

Thank you Byron. I've used the link you sent to create an account. However, the same username(konzept) couldnt be used. So I've created with the new username(konzept1) instead. Is it possible to change it back to the old username instead? Sorry for the inconvenience caused.

Edited by konzept
Posted

I'd have to delete the konzept1 account and then change your helionet username and then send you another invite. Do you want to do this?

Posted

I'd have to delete the konzept1 account and then change your helionet username and then send you another invite. Do you want to do this?

 

Yes please.

Posted

A new invite has been sent. Let me know when your account has been created and I'll change your Helionet username back.

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