michelc Posted September 30, 2019 Posted September 30, 2019 Luigi et al.,I received an invitation to recreate an account on tommy, (old account : https://www.heliohost.org/status/?u=micou, new account https://www.heliohost.org/status/?u=michelc using the same email)status is is still "not in database" is it normal ? what delay time I should expect before being able to sign in on https://tommy.heliohost.org:2083/ ? Thank you+michelc
Krydos Posted October 1, 2019 Posted October 1, 2019 The reason it failed was A DNS entry for iph.heliohost.org already exists. You must remove this DNS entry from this server or all servers in the DNS cluster to proceed. I cleaned up the domain, and requeued your account and it created successfully this time.
michelc Posted October 1, 2019 Author Posted October 1, 2019 Thanks a lots Krydos, indeed it works now ... my micou@gc-bank.tk account had a 2G quota, is it possible to have the michelc account set the the same quota, I try to be below the 1G, however it is nice to have some leg room to avoid triggering all watchdogs and crashes / suspensions associated with it.Thanks+michelc
Flaze Posted October 1, 2019 Posted October 1, 2019 This support request is being escalated to our root admin.
Byron Posted October 1, 2019 Posted October 1, 2019 Thanks a lots Krydos, indeed it works now ... my micou@gc-bank.tk account had a 2G quota, is it possible to have the michelc account set the the same quota, I try to be below the 1G, however it is nice to have some leg room to avoid triggering all watchdogs and crashes / suspensions associated with it. Thanks+michelc Done
Recommended Posts