[Solved] Temp move to Ricky until Tommy is fixed

[robev]

Done

[Luigi123]

Sent.

 

Let us know if it works.

[robev]

When I click the link and enter my username/email, it says

 

Awaiting Validation

A validation email has already been sent to __. Please log in to the email address and click the validation link to continue your account creation. Don't forget to whitelist no‑reply@heliohost.org and check your spam folder. You can also try resending the code or just sign up with another email address.

 

EDIT: I clicked the "resend validation email" button, and now it says Ricky is full..? and now my validation code no longer works

 

When I try to sign in, it still says 

 

That account has been backed up and then taken offline due to inactivity. HelioHost has a limited capacity for active accounts, but we are very popular. So in order to make room for new active users we occasionally have to take down old abandoned accounts. We recommend downloading your backup, and then creating a new account. If you need help with anything please don't hesitate to contact support.

 

Edited August 18, 2019 by robev

[Luigi123]

What is your new username. I will check to see if it’s in our system.

[robev]

I'm trying to use robev...I want what I had before

[Luigi123]

It’s kinda weird why that message is showing up. Do you have your backup files with you? Because I’m gonna try to delete your old Tommy account and see if that works.

[robev]

I downloaded my backup files. Thank you.

[Luigi123]

Deleted and resend you an invitation to your email again.

[robev]

So I got the new invite email. I signed up again and it still says:

 

Awaiting Validation

A validation email has already been sent to _@gmail.com. Please log in to the email address and click the validation link to continue your account creation. Don't forget to whitelist no‑reply@heliohost.org and check your spam folder. You can also try resending the code or just sign up with another email address.

[Guest snowm]

Did you make sure that you have released your email from the OLD tommy server? It cannot be used with the same username as your OLD tommy server. Create a new username and make sure it has not been taken. I put panther1 instead of panthers, because my server is Tommy and the new server is Ricky. Try that and see what happens.

[Luigi123]

@snown: We did change his old Tommy account username and when he tries again, he got that message. Even I already deleted his old Tommy account.

[Luigi123]

@robev: I’m going to send you an invitation one more time and this time, you have to choose a different username and email. Later once it’s done create it, let us know and we will try to see if we can change your username and email to same as your Tommy account.

[Luigi123]

Resent.

[Guest snowm]

@robev: I’m going to send you an invitation one more time and this time, you have to choose a different username and email. Later once it’s done create it, let us know and we will try to see if we can change your username and email to same as your Tommy account.

See, told ya he needed a new account.

Ok, I have no other solutions but to reset his account, if possible.

[Luigi123]

@robev: I see your account in our system. I’ll try to change it when it’s done creating it.