[Solved] Tommy to Ricky Account

[nuk]

Hi, may you please release my Tommy email, invite me to Ricky, and clean up my domains? Thank you guys so much for all your hard work and volunteering, and for being extremely polite and professional throughout the forums in this rough period.

 

Tommy Username:

ukanuk

 

Email:

[removed]

 

Transaction ID of Last Donation:

5T1022448U3568200

 

Domains:

ukanuk.heliohost.org

Edited August 21, 2019 by nuk

[Luigi123]

This support request is being escalated to our root admin.

[Byron]

How did you donate?

[nuk]

This is what I got in the email confirmation when I made the donation:

 

 

Official donation receipt   
 
Dear XXXXXXX,
Thanks for your generous donation to PayPal Giving Fund. You have selected Helio Networks as your chosen charity. PayPal Giving Fund, a public charity (Federal Tax ID: 45-0931286), in partnership with PayPal, processes your donation so it can be granted to your chosen charity.
 
Your donation summary:
Benefiting charity: 
Helio Networks
Program: 
GoFundMe Certified Charity Campaigns 
Transaction ID: 
5T1022448U3568200
Date: 
Jan 15, 2018 19:42:03 PST

[Byron]

Is  ukanuk.heliohost.org the only domain you need cleaned up?

[Byron]

Invite sent.

[nuk]

I believe that's the only domain I have... if there's others, I've forgotten about them from years of non-use. My account's activated on Ricky now, thanks!

 

Next is just waiting for the backup to be available, I'm checking at https://www.heliohost.org/backup/ with my old username and email but I know HelioHost said in one of the other forums it could take until September for everything to be available and back to normal. Thankfully I have a mostly-up-to-date backup on my personal local storage. 

[Sn1F3rt]

FYI since you requested a release of your old email address, you won't be able to download your backup from the official page. An administrator will have to manually send it to you.