marcy Posted July 31, 2019 Share Posted July 31, 2019 Hi.I'm not able to log into my account. Even after resetting my password it keeps telling me "Invalid Login". Don't know if it has anything to do with Ricky being down recently, but I'm positive that the error isn't sitting 16 inches away from the screen.I hope it can be resolved soon. Quote Link to comment Share on other sites More sharing options...
wolstech Posted July 31, 2019 Share Posted July 31, 2019 Sometimes this happens. It's usually our website having issues. Try using https://ricky.heliohost.org:2083/ to log in directly instead of using our website. Note that this form requires you use dasmarcy as your username, not your email address. Also try using the password reset option on that page if necessary. If it still won't work, let me know and I'll manually reset it and take a deeper look. Finally, be aware that when your hosting server is down, our website will not allow you to log in since it has to ask the server in order to validate your password. Quote Link to comment Share on other sites More sharing options...
marcy Posted July 31, 2019 Author Share Posted July 31, 2019 Thanks for the quick response. The link did the trick. Now, I'm able to log in again. Quote Link to comment Share on other sites More sharing options...
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