[Solved] Lost 2FA access

[primona]

I opted-in to the 2FA on cpanel.

 

I've lost access to the 2FA app on my phone. Is it possible to disable 2FA without recreating my account?

[wolstech]

Since we're able to confirm your identity based on your email address and post IP address matching those on the account in question, yes we can remove your 2FA for you.

 

Two factor authentication has been removed from your account.

[primona]

Thank you