sofija Posted July 6, 2019 Share Posted July 6, 2019 I want to add my domain again on your host but im getting this error A DNS entry for the domain “iloveheavymetal.hmradio.heliohost.org” already exists. Help pls Quote Link to comment Share on other sites More sharing options...
Byron Posted July 7, 2019 Share Posted July 7, 2019 This domain is active. Clear you cache if you don't see it. Quote Link to comment Share on other sites More sharing options...
sofija Posted July 7, 2019 Author Share Posted July 7, 2019 Cache cleared but still same error when i try to add the domain (XID kv7kc3) A DNS entry for “iloveheavymetal.tk” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed. Quote Link to comment Share on other sites More sharing options...
Sn1F3rt Posted July 7, 2019 Share Posted July 7, 2019 I think Byron meant that the domain already exists in your account and is active. Quote Link to comment Share on other sites More sharing options...
sofija Posted July 7, 2019 Author Share Posted July 7, 2019 But when i try to install joomla is not there on the list Quote Link to comment Share on other sites More sharing options...
Sn1F3rt Posted July 7, 2019 Share Posted July 7, 2019 Is it your main domain? Quote Link to comment Share on other sites More sharing options...
sofija Posted July 7, 2019 Author Share Posted July 7, 2019 i think no, i dont know anything about that Quote Link to comment Share on other sites More sharing options...
Sn1F3rt Posted July 7, 2019 Share Posted July 7, 2019 In your cPanel, in the 'General Information' tab check if it's your main domain. Else try finding it in the add-on domains list. Quote Link to comment Share on other sites More sharing options...
sofija Posted July 7, 2019 Author Share Posted July 7, 2019 Found it, my main domain is hmradio.heliohost.org and i dont have it in addon domain Quote Link to comment Share on other sites More sharing options...
Sn1F3rt Posted July 7, 2019 Share Posted July 7, 2019 Hmm that's the problem... Probably an admin will have to remove that dns from the server cluster for u to add it again. Quote Link to comment Share on other sites More sharing options...
sofija Posted July 7, 2019 Author Share Posted July 7, 2019 yeah... ill wait for the admins Quote Link to comment Share on other sites More sharing options...
Byron Posted July 7, 2019 Share Posted July 7, 2019 dns records should be removed for both: iloveheavymetal.hmradio.heliohost.org & iloveheavymetal.tk Quote Link to comment Share on other sites More sharing options...
sofija Posted July 7, 2019 Author Share Posted July 7, 2019 Working now, Thank you Byron Quote Link to comment Share on other sites More sharing options...
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