oceflat Posted April 16, 2019 Posted April 16, 2019 I made a little mistake on Hosting, I want to reset all of my data including settings. In order to become like a new Web Hosting again. How to?.
Flaze Posted April 16, 2019 Posted April 16, 2019 You can delete your hosting account by using this script: www.heliohost.org/classic/support/scripts/delete.
oceflat Posted April 16, 2019 Author Posted April 16, 2019 I just want to reset hosting, not delete. Can it?.
Flaze Posted April 16, 2019 Posted April 16, 2019 Well, you can sign up again with everything reset. If that wasn't your intention, maybe a root admin could help you.
oceflat Posted April 16, 2019 Author Posted April 16, 2019 The point of my problem is that I can access my cPanel, but if I open the Web I have a response that is "Webpage not available." Even though it was fine before.
Flaze Posted April 16, 2019 Posted April 16, 2019 Wolstech could definitely help you out with this one. EDIT: Interesting...
oceflat Posted April 16, 2019 Author Posted April 16, 2019 Who is Wolstech? And how do I contact him?
wolstech Posted April 16, 2019 Posted April 16, 2019 Your domain's DNS records went missing for some reason. I recreated them but it still doesn't seem to work on my end...lets give it an hour or so and see if they propagate.
oceflat Posted April 16, 2019 Author Posted April 16, 2019 Thank you in advance. But will all my data be deleted?
wolstech Posted April 16, 2019 Posted April 16, 2019 If you delete your account, yes it will delete your data. I'm not sure why this isn't working honestly...the DNS records most definitely exist when I check in WHM, yet I get an NXDOMAIN error when I try to resolve the domain. I'll let Krydos look at this for you.
Flaze Posted April 16, 2019 Posted April 16, 2019 Your domain's DNS records went missing for some reason. I recreated them but it still doesn't seem to work on my end...lets give it an hour or so and see if they propagate.This looks like a common issue now...
oceflat Posted April 16, 2019 Author Posted April 16, 2019 I will not blame my data deleted even including all the settings in my account. I would love to restart everything from 0, provided I don't need to create a new account again.
wolstech Posted April 16, 2019 Posted April 16, 2019 I would love to restart everything from 0, provided I don't need to create a new account again.That's the thing. You have to create a new account to do this, we don't have any way to reset it. I can send you an invite to replace the account though, so you don't have to wait for the registrations to open. If you want to do that, please delete your account (http://www.heliohost.org/classic/support/scripts/delete), then let me know. Your domain's DNS records went missing for some reason. I recreated them but it still doesn't seem to work on my end...lets give it an hour or so and see if they propagate.This looks like a common issue now... It's the third one in as many days...the last 2 were easily fixed though (we change the main domain, then change it back, which makes the server regenerate the DNS zone for the domain). This one doesn't want to respond to the usual fix for some reason.
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