devento Posted April 16, 2019 Share Posted April 16, 2019 a. your HelioHost username - hh_deventob. the server your account is on - Johnnyc. your HelioHost main domain -dellevento.com What suddenly suspend? Link to comment Share on other sites More sharing options...
wolstech Posted April 16, 2019 Share Posted April 16, 2019 Unsuspended. Link to comment Share on other sites More sharing options...
devento Posted April 16, 2019 Author Share Posted April 16, 2019 But still by account cannot be accessed it said invalid login even i try to reset the password it keep error and ask to contact support Any solution? Link to comment Share on other sites More sharing options...
wolstech Posted April 16, 2019 Share Posted April 16, 2019 Have you tried resetting it here? https://johnny.heliohost.org:2083/resetpass?start=1 Also, I just realized your account was still suspended in one of the two systems for some reason and didn't fully unsuspend. Try resetting it again and see if it works now. Link to comment Share on other sites More sharing options...
devento Posted April 17, 2019 Author Share Posted April 17, 2019 Thanks admin can login already... Link to comment Share on other sites More sharing options...
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