[Solved] Prestashop 1.7.5 runs out of memory

[zweris]

Hi,

 

Recently installed Prestashop 1.7.5 and ran into an issue. When browsing backend some of the pages do not load due to memory restrictions:

(1/1) OutOfMemoryException

Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 524243 bytes)

 

How to increase it ?

[Krydos]

Please post the following information:

• Your cPanel username
• Your main domain
• The server that you are on
• The version of PHP you're using
• The memory that your software requires

[zweris]

Sorry for late replay. Here are the details:

• zweriss
• http://zweris.heliohost.org/
• Ricky
• 5.6
• According to documentation it should be 128MB (https://www.prestashop.com/en/system-requirements)

[Krydos]

There you go https://krydos1.heliohost.org/56/phpinfo.php

[zweris]

I see you increased the memory. Thank you for that but now I get a different error:

 

(1/1) ContextErrorException

Notice: SessionHandler::gc(): ps_files_cleanup_dir: opendir(/var/cpanel/php/sessions/ea-php56) failed: Permission denied (13)

[Krydos]

I installed prestashop 1.7 on php 5.6 on Ricky and it works for me https://krydos1.heliohost.org/presta17/

[qsgt]

Prestashop is available to install via the Softaculous Apps Installer. There should be a link to Softaculous at the bottom of your cPanel or you can use the search bar at the top of the screen. Try installing that way and see how you get on. 

[zweris]

The front part of the shop works but I get the errors in Admin side of the shop. Tried to reinstall the software but unsuccessfully as for some strange reason the website is unreacheable for few days now. Chrome gives DNS_PROBE_FINISHED_NXDOMAIN error. At first I thought it was a problem with my computer but then tried to load the page from few different places and it's the same. Is it only me who has bad luck with heliohost or nobody uses such heavy applications or it's a constant issue solving for everyone using heliohost.org? 

[Krydos]

Ricky is our slowest and oldest server so he does tend to struggle with bloated software like wordpress, magento, prestashop, and stuff like that. If you need a faster server we recommend switching to Tommy.

[zweris]

It seems the website is reachable again. I'll give it another try. Thank you for your help.