Account Inactive

[danielz]

I think there is an error, I access the cpanel every 1 or 2 weeks approximately, in fact today I renewed an SSL certificate, and it was not 30 days since I last accessed it.

 

However I can see my websites, except that I can not access the wp-admin of raicessanas.com.ve as it tells me that I'm inactive.

 

I proceeded in the same way to activate and the same system told me: We can not reactivate the account because it is not inactive, please log back to update the records (something like that).

 

What should I do?

 

[Krydos]

What is happening is wordpress is forcing your browser to use https to access /wp-admin/ and your site doesn't have a valid ssl certificate installed yet. You're on Ricky so autossl should set up ssl for you automatically, but it can take up to 24 hours to start working. You added this domain 46 minutes ago. When there is no valid ssl certificate for a domain and you try to view it over ssl anyways the server will basically pick a random ssl certificate for another domain and try to use that one. The ssl certificate it picks to use happens to belong to an account that is currently inactive. So, to fix this issue you have a couple options:

• Wait until autossl runs.
• Install an ssl certificate manually. https://wiki.helionet.org/Installing_a_Let%27s_Encrypt_SSL_Certificate
• Disable forced https on /wp-admin/.