bluebyte Posted February 20, 2019 Posted February 20, 2019 My account seems having been suspended. Username - bbirdDomain - bbird.heliohost.orgServer - Tommy ? (forgot it) Can you help me to understand why ? Logging in shows:Your account has been suspended for inactivity. The reactivating procedure didn't work trying it many times. Thanks !
Krydos Posted February 21, 2019 Posted February 21, 2019 Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/renew. To prevent this from happening in the future please remember to visit https://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
Krydos Posted February 21, 2019 Posted February 21, 2019 I tested http://www.heliohost.org/renew on your account and it worked on the first try. Not sure why it didn't work for you. What browser do you use? Did you fail the captcha? Did you navigate away from the page before the working indicator stopped spinning?
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