killjill Posted December 26, 2018 Posted December 26, 2018 Hello, First of all, I am sorry for bothering you with this request. Can I ask for my account "killjill" to be unarchived if it still exist?I always renew or login to cPanel to keep my website alive but lately I have been very busy. Such a shame that I've been too busy since I was very eager to put my website on Tommy back then. Thank you in advance!
Luigi123 Posted December 26, 2018 Posted December 26, 2018 This support request is being escalated to our root admin.
Krydos Posted December 27, 2018 Posted December 27, 2018 Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
Krydos Posted December 27, 2018 Posted December 27, 2018 Done. You should now be able to log in and your website should be working again.
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