segunola Posted December 20, 2018 Posted December 20, 2018 Good day, please my account was suspended recently. HelioHost username: segunolaServer: rickyMain domain: http://www.segunolabisi.com
wolstech Posted December 20, 2018 Posted December 20, 2018 That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account without assistance from an administrator, and will need to pick a new username. We apologize for any inconvenience this may have caused.
segunola Posted December 21, 2018 Author Posted December 21, 2018 Thanks , Please can you remove my domain from your hosting, i wish to host elsewhere. I am not into any phishing activities, if this is how i will keep goin on i rather look elsewhere. Thanks for the time i used ur services. Thank you very muchSegunola.
wolstech Posted December 21, 2018 Posted December 21, 2018 You aren't the issue, your WordPress installation is. WP is notorious for themes and extensions with backdoors in them. You need to use something that's not WordPress, otherwise you'll have this issue on any host you move to. Your exact reason for suspension was the Bank of America phishing website hiding in your wp-admin's stylesheet folder, as shown by the files below. If you would like a new account, I'm happy to send you an invite for a replacement account. Just don't use WordPress again. ./public_html/wp-admin/css/colors/ectoplasm: 098.php colors.min.css colors.scss folders.php xBlack_Configs bankofamerica colors-rtl.css c.php g.php colors.css colors-rtl.min.css error_log new boa.zip ./public_html/wp-admin/css/colors/ectoplasm/bankofamerica: 6853f85c bnd index.php robots.txt ./public_html/wp-admin/css/colors/ectoplasm/bankofamerica/6853f85c: antibots.php bt.php error_log index.html read.php bgimage.png challengevdl.php images m.png robots.txt blocker.php email.php inc overviewshn.php Successfull.php ./public_html/wp-admin/css/colors/ectoplasm/bankofamerica/6853f85c/images: 2nd_side.png assets-images-site-homepage-news-spending-and-budgeting-ab_yni_arcvf4yl_1px-CSXb b175814.jpg assets-images-site-homepage-sign-in-module-hp-url-example-CSX3e076ebf.png babel-polyfill.js bac-logo.png bbd36ef5.css bottom.bate.png button.gif colored_flagscape.png confirm.png custom.png favicon.ico footer.png help-qm-fsd.png left-header.png loading.GIF logo_3.png new header.png overlay.png require.js sec.gif side.png signin.png style1.css style.css Thumbs.db _vti_cnf ./public_html/wp-admin/css/colors/ectoplasm/bankofamerica/6853f85c/images/_vti_c nf: assets-images-site-homepage-news-spending-and-budgeting-ab_yni_arcvf4yl_1px-CSXb b175814.jpg assets-images-site-homepage-sign-in-module-hp-url-example-CSX3e076ebf.png babel-polyfill.js bac-logo.png bbd36ef5.css colored_flagscape.png require.js ./public_html/wp-admin/css/colors/ectoplasm/bankofamerica/6853f85c/inc: rzlt1.php rzlt2.php rzlt3.php ./public_html/wp-admin/css/colors/ectoplasm/bankofamerica/bnd: antibots.php bt.php images m.png robots.txt bgimage.png challengevdl.php inc overviewshn.php Successfull.php blocker.php email.php index.html read.php ./public_html/wp-admin/css/colors/ectoplasm/bankofamerica/bnd/images: 2nd_side.png assets-images-site-homepage-news-spending-and-budgeting-ab_yni_arcvf4yl_1px-CSXb b175814.jpg assets-images-site-homepage-sign-in-module-hp-url-example-CSX3e076ebf.png babel-polyfill.js bac-logo.png bbd36ef5.css bottom.bate.png button.gif colored_flagscape.png confirm.png custom.png favicon.ico footer.png help-qm-fsd.png left-header.png loading.GIF logo_3.png new header.png overlay.png require.js sec.gif side.png signin.png style1.css style.css Thumbs.db _vti_cnf ./public_html/wp-admin/css/colors/ectoplasm/bankofamerica/bnd/images/_vti_cnf: assets-images-site-homepage-news-spending-and-budgeting-ab_yni_arcvf4yl_1px-CSXb b175814.jpg assets-images-site-homepage-sign-in-module-hp-url-example-CSX3e076ebf.png babel-polyfill.js bac-logo.png bbd36ef5.css colored_flagscape.png require.js ./public_html/wp-admin/css/colors/ectoplasm/bankofamerica/bnd/inc: rzlt1.php rzlt2.php rzlt3.php
segunola Posted December 23, 2018 Author Posted December 23, 2018 (edited) Hello, Thanks for the explanation, am really grateful. I only use wordpress so that means i can continue hosting. Could you please help me with removing my domain; "segunolabisi.com" so i can not host elsewhere. Thanks Henry Edited December 23, 2018 by segunola
wolstech Posted December 23, 2018 Posted December 23, 2018 Done. I've also sent you an invite for a new account if you want to set up your site again.
segunola Posted December 24, 2018 Author Posted December 24, 2018 Hello, Thanks, but when i use the address i keep getting this message"Ahoy! You're seeing this page because HelioHost has not gotten about to installing and configuring your account yet. This process usually takes 24 hours, and once it is complete your website should show up properly. While the account is being created we suggest taking a look at your control panel." Thanks,Henry
wolstech Posted December 24, 2018 Posted December 24, 2018 It will show that message until you create your new account. I can't find a new account for you in the system. Did you create it (you should have received an email with a link to do so)? If not, I can resend it (note that it goes to spam on Gmail...)
segunola Posted December 24, 2018 Author Posted December 24, 2018 Hello, Please how do i initiate a domain transfer? ThanksHenry
wolstech Posted December 24, 2018 Posted December 24, 2018 To where? You just sign up again and use the domain like last time and the domain will automatically be added to your new account. If you mean you want to use another host, you can just change your name servers at your registrar to whatever settings your new host provides.
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