sharmijj Posted October 1, 2018 Share Posted October 1, 2018 I was busy for a few days so couldn't use the heliohost panel. I think wordpress was also a culprit as i saw in some threads many accounts were suspended Please guide me how can i restore my account with that website and all i have to do to get it back. I will be more active than before. Thank you sumiadj@gmail.comjohnny serverhttps://www.sharmisrasoi.tk Link to comment Share on other sites More sharing options...
wolstech Posted October 1, 2018 Share Posted October 1, 2018 That account cannot be unarchived at this time because it is on Johnny, which is down for extended maintenance. Your account's contents can be downloaded from https://heliohost.org/backup/ . If you wish to continue hosting with us, you can wait until the server is fixed (we have no estimate as to when this will be), sign up again for free when registrations open, or if you're a donor, we can move this account to another server and restore it there for you instead. Link to comment Share on other sites More sharing options...
sharmijj Posted October 1, 2018 Author Share Posted October 1, 2018 ok so i went to do the backup but alas it couldn't find the username or email. Now i dont even remember if i had my server on johnny or tommy. Can you help me out in this? Link to comment Share on other sites More sharing options...
wolstech Posted October 1, 2018 Share Posted October 1, 2018 From the looks of it, you're the same user as https://www.helionet.org/index/topic/34287-account-suspended-due-to-inactivity/ You're only allowed one account. Link to comment Share on other sites More sharing options...
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