usr8481 Posted September 15, 2018 Share Posted September 15, 2018 a. user848b. Tommyc. www.familyouting.cf I don't get why my site was suspended Whole site is cached by Cloudflare Link to comment Share on other sites More sharing options...
Byron Posted September 15, 2018 Share Posted September 15, 2018 Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator Link to comment Share on other sites More sharing options...
usr8481 Posted September 15, 2018 Author Share Posted September 15, 2018 If you still see the suspended page, please clear your cache. it's not good for my users why do you make user's browser cache this suspended page? Link to comment Share on other sites More sharing options...
wolstech Posted September 15, 2018 Share Posted September 15, 2018 We don't make browsers do that, they just do. Cloudflare makes it even worse since it can cache it too and keep serving it after the site is unsuspended. We have all the "don't cache this" headers there are set on it, yet a lot of browsers still cache it anyway thinking they are being helpful. Whatever you're running is just too heavy. Cloudflare won't fix heavy scripts either since dynamic content can't be cached. CF really only helps with the static components of your website (graphics, style sheets, etc.) Link to comment Share on other sites More sharing options...
usr8481 Posted September 15, 2018 Author Share Posted September 15, 2018 (edited) after caching a dynamic page it becomes static mb you don't know how Cloudflare works, you could test Cache Everything option for Cache Level yourself for the first time when some user opens wordpress page, yes, it's dynamically created and loads content from database but when this user or another user tries to load this page later then he gets the static page from Cloudflare Edited September 15, 2018 by usr8481 Link to comment Share on other sites More sharing options...
usr8481 Posted September 15, 2018 Author Share Posted September 15, 2018 (edited) Cloudflare makes it even worse since it can cache it too and keep serving it after the site is unsuspended. We have all the "don't cache this" headers there are set on it, yet a lot of browsers still cache it anyway thinking they are being in such cases would be great if you could notify me and others about account suspending you didn't do it and just closed the account browser cache ttl on Cloudflare is set to 1 month... now some my old visitors will see suspended page for a month until they figure out to clear their browser cache Edited September 15, 2018 by usr8481 Link to comment Share on other sites More sharing options...
usr8481 Posted September 15, 2018 Author Share Posted September 15, 2018 (edited) you can test any page from wordpress sitefor the first time the page is going to be loaded quite slow (because it tries to reach local database on the hosting and other content from hosting disk) if it wasn't loaded by any user before within the monthif you open it later again it's going to be loaded much faster you could even try Incognito mode of your browser or other browser to make sure that it's not just about browser cache ttl, but Edge Cache TTL (whole page is loaded from Cloudflare server if you have Cache Level - Cache Everything) Edited September 15, 2018 by usr8481 Link to comment Share on other sites More sharing options...
wolstech Posted September 15, 2018 Share Posted September 15, 2018 We never notify prior to suspension except for inactivity. This is intentional, because a large number of our suspensions are for criminal activity (usually phishing), and notifying before suspension would let them retrieve their stolen data. I agree that an email AFTER a suspension might be a good idea, I'll float that in the moderator boards. Wordpress is notorious for causing high load suspensions here. We often recommend not using it due to its well known security issues, but load is another great reason to avoid it. Also, you're correct in that CF does cache the dynamic pages, but it still queries our server to see if new ones are available every so often. Accessing a php page triggers the script to run, even in cases where the body of the page isn't needed (e.g. HEAD request), which lets to the load being generated. I've used CF myself for a few sites, and have personally observed it accessing our server when I refresh, even with "cache everything". Link to comment Share on other sites More sharing options...
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