lamas Posted July 27, 2018 Share Posted July 27, 2018 a.- My username is: takeb.- My server is: Tommyc.- My domain is: take.heliohost.org Good evening, I do not know why our domain has been suspended. I greatly appreciate your help. Link to comment Share on other sites More sharing options...
Byron Posted July 28, 2018 Share Posted July 28, 2018 This account has a compromised CMS installation that has been affected by the recent AnonymousFox hack and cannot be unsuspended. An invitation will be sent to you shortly so you can create a new account. Please restore your data using a backup. The data from your old account cannot be recovered or returned to you due to the possibility of the account having been used for Phishing. As a reminder, when selecting a CMS, we highly recommend that users not use WordPress. WP and it's extensions are notorious for having security issues such as the one you (and everyone else on Tommy) experienced, and it has the worst security track record of any CMS out there. Using a different program will help prevent this from happening again. Link to comment Share on other sites More sharing options...
lamas Posted July 28, 2018 Author Share Posted July 28, 2018 (edited) Thanks for the prompt response. I will be aware of the instructions. Edited July 28, 2018 by lamas Link to comment Share on other sites More sharing options...
lamas Posted July 28, 2018 Author Share Posted July 28, 2018 Good afternoon, I created a new account thanks to your invitation, however, my old account take.heliohost.org still exists so I can not reconfigure my additional domain because it says it already exists in Apache. Thank you for the help that you may be able to provide. Link to comment Share on other sites More sharing options...
lamas Posted July 29, 2018 Author Share Posted July 29, 2018 This account has a compromised CMS installation that has been affected by the recent AnonymousFox hack and cannot be unsuspended. An invitation will be sent to you shortly so you can create a new account. Please restore your data using a backup. The data from your old account cannot be recovered or returned to you due to the possibility of the account having been used for Phishing. As a reminder, when selecting a CMS, we highly recommend that users not use WordPress. WP and it's extensions are notorious for having security issues such as the one you (and everyone else on Tommy) experienced, and it has the worst security track record of any CMS out there. Using a different program will help prevent this from happening again.Good afternoon, I created a new account thanks to your invitation, however, my old account take.heliohost.org still exists so I can not reconfigure my additional domain because it says it already exists in Apache.Thank you for the help that you may be able to provide Link to comment Share on other sites More sharing options...
wolstech Posted July 29, 2018 Share Posted July 29, 2018 What domain is it? Link to comment Share on other sites More sharing options...
lamas Posted July 29, 2018 Author Share Posted July 29, 2018 good afternoon 1.- escuelasuperior.edu.ve 2.- md.net.ve Thanks for the help Link to comment Share on other sites More sharing options...
wolstech Posted July 30, 2018 Share Posted July 30, 2018 Working on this now, it may take a little bit since I have to remove all the subdomains too... Link to comment Share on other sites More sharing options...
wolstech Posted July 30, 2018 Share Posted July 30, 2018 The domains listed above have been removed and cleaned up. You can go ahead and try adding them now Link to comment Share on other sites More sharing options...
lamas Posted July 30, 2018 Author Share Posted July 30, 2018 thank you very much!! Link to comment Share on other sites More sharing options...
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