rocks Posted July 22, 2018 Share Posted July 22, 2018 a. rocksb. tommy.heliohost.orgc. ekholiday.com Link to comment Share on other sites More sharing options...
Byron Posted July 22, 2018 Share Posted July 22, 2018 Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator Link to comment Share on other sites More sharing options...
rocks Posted July 22, 2018 Author Share Posted July 22, 2018 if you can help to figure out the reason behind the high load that would be great as I don't get a lot of traffic on this site. thank you. Link to comment Share on other sites More sharing options...
rocks Posted July 22, 2018 Author Share Posted July 22, 2018 i cannot login on cpanel with my username and password. i am getting an error message "Invalid Login". please look into it. thanks Link to comment Share on other sites More sharing options...
wolstech Posted July 22, 2018 Share Posted July 22, 2018 Do you run Wordpress? Many WP installs on Tommy were compromised on Friday, and the hacker did change cpanel passwords as part of the hack using the malware he uploaded. Start by resetting your password here: https://tommy.heliohost.org:2083/resetpass?start=1 After that, check for random number files in your Wordpress installations created on Friday (they'll be in WP-admin and WP-content), and for a user account named AnonymousFox in the user's table of the database. If any exists, delete the ENTIRE Wordpress installation and reinstall. Link to comment Share on other sites More sharing options...
rocks Posted July 22, 2018 Author Share Posted July 22, 2018 yes i have a WP website. I am clearing the files as suggested. thank you Link to comment Share on other sites More sharing options...
rocks Posted September 6, 2018 Author Share Posted September 6, 2018 hello, could you please clear all mailbox info from the cache on my account. I have removed the domain name and recreated same thinking it will resolve the issue but no. I had manually deleted the mailbox account from the file server and now when i try to create same i am getting an error message that the mail box already exists. If it is not possible to clear the cache, could you please explain how i can remove all contents and do a fresh install on my account. thank you Link to comment Share on other sites More sharing options...
wolstech Posted September 6, 2018 Share Posted September 6, 2018 At this point all of the hacked accounts are supposed to be banned anyway. I'll send you an invite for a new account shortly. Link to comment Share on other sites More sharing options...
rocks Posted September 6, 2018 Author Share Posted September 6, 2018 hello, i created a new account but the account status is stuck at "Your account has not been created yet, but it should be soon. Refresh the page to check again." Link to comment Share on other sites More sharing options...
wolstech Posted September 6, 2018 Share Posted September 6, 2018 It's waiting in line for some reason. Tommy accounts usually create within minutes assuming load is low (which it is, 4.73 as of this post)... Lets have Krydos look at this. Link to comment Share on other sites More sharing options...
rocks Posted September 7, 2018 Author Share Posted September 7, 2018 hello, i can now login but i am getting the error message when i try to add a new domain to my new account "(XID f3n434) The domain “tomauritius.com” already exists in the Apache configuration" Link to comment Share on other sites More sharing options...
Byron Posted September 7, 2018 Share Posted September 7, 2018 Ok try now. Link to comment Share on other sites More sharing options...
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