[Solved] Problems with my account

[thorast]

Hello, i am having problems with my account, i will try to explain what it is happend.

I made my account some time ago, then when i try to enter says that my account is suspended or bloqued, or something, it say make a backup and do a new account, i did it.

I did a new account with same mail, diferent user and diferent password.

The problem it is now two accounts it is available for my mail.

So i having problems sometimes to enter and the system it is using my old account.

Can you remove my old account please?

 

[wolstech]

Can you use the username instead of the email address to log in?

 

What are the usernames of the accounts in question?

[thorast]

My right account now, that i want continue using and don´t remove it is:

 

User: thorastu

mail: thorastur@hotmail.com

 

the old account was, and i want remove if you can:

 

user: thorast (i am not sure if can be "thorastur", but i think is "thorast"

mail: thorastur@hotmail.com

 

The problem it is sometimes when i try to loguin say "invalid loguin" or "the account it is quaqued"(i think this is fixed(quaqued) already becouse i remove the old loguin from google browser)

The big problem it is if i try to recover my pass, i have to enter the mail, then it send me a mail with the pass but for the old account!!!

[wolstech]

user: thorast (i am not sure if can be "thorastur", but i think is "thorast"

mail: thorastur@hotmail.com

This account doesn't exist, so there's nothing to remove.

 

Are you able to sign in or reset your password using this link and your new account's information? https://johnny.heliohost.org:2083/

[thorast]

Yes i can loguin, ok i think it is fixed, thank you very much!, you can close this