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Posted

Please post the following information:

  • Your cPanel username
  • Your main domain
  • The server that you are on

Posted

@Byron: This user was a Johnny account called kerkgil that got deleted in the rebuild. There is a CPMove file in the backup but the ACP entry for the account is missing, so I wouldn't consider it unarchivable (Krydos would need to create that entry again if I wanted to restore it).

 

Please download your backup from https://heliohost.org/backup/ and sign up again.

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