SSL Fails when WWW is appended to site domain

[space2018]

I have a problem with SSL certificates and cannot troubleshoot the problem.

 

The browser reports an invalid certificate when www is appended to <mydomain>.heliohost.org. However, https://<mydomain>.heliohost.org works fine.

 

I have tried both the default cpanel certificates and the ones generated using Let's Encrypt with the same result. I also tried Googling the result but none of their solutions seemed to help anything. I've also tried multiple browsers.

 

The cpanel certificates claim to autoinstall the www subdomain but it does not work when I navigate to the page.

 

For those who are wondering why this is important, it is because most search engines want www for SEO purposes.

 

Thanks in advance

[wolstech]

Please post the actual domain in question.

[space2018]

Sorry about that.

 

The domain is: www.space.heliohost.org

 

Strange... The browser has stopped complaining. It seems to be working now... Did you guys fix it already???

 

@wolstech Thanks for your prompt response

[wolstech]

If it was a new domain or you were switching certs a lot, the AutoSSL probably hadn't had a chance to get a certificate for it. It takes up to 24 hours for our server to get it, and 2+ hours after installation for the cert to go into effect on Ricky. They're not instant.

 

Also, the www thing is actually untrue. While many consider it expected that sites support the www as an alias for the domain's main content, not all do. Furthermore, unless the site's server is misconfigured, it's not at all required for a site to function. Similarly, most don't realize that search engines don't care if it's there or not. They care about the content of the page. The domains are picked up through registration data and links nowadays, and domain registration data definitely doesn't define the www (the www comes about from a CNAME DNS record).

 

Many newer websites also redirect away from it as soon as you visit, and www especially doesn't apply to third-level domains like we offer for free (cPanel does create them though, since it treats all domains the same and a user with a normal example.tld domain would want it).

 

Take a look on google for the many of the other websites we host. Their google results all list without www...

[Luigi123]

Moved to Customer Service.

[mlex]

space2018, try to check the following:

 

Go to:

cPanel => SSL/TLS => Generate, view, upload, or delete SSL certificates => Click "Install" on your active certificate (the one you're talking about) => Scroll to the "Manage Installed SSL Websites" => Check if all FQDNs have green lock icon => Check if your problematic domain with "www" is listed too.