rahulyhg Posted May 8, 2018 Share Posted May 8, 2018 i cant login to my account and domain is not working? Quote Link to comment Share on other sites More sharing options...
flazepe Posted May 8, 2018 Share Posted May 8, 2018 What server are you on? Quote Link to comment Share on other sites More sharing options...
rahulyhg Posted May 8, 2018 Author Share Posted May 8, 2018 johnny Quote Link to comment Share on other sites More sharing options...
flazepe Posted May 8, 2018 Share Posted May 8, 2018 The server your account is on has failed. To get a backup of your account, please go to https://www.heliohost.org/backup/Â Please refer to https://www.helionet.org/index/forum/1-news/ for more information and updates. Quote Link to comment Share on other sites More sharing options...
rahulyhg Posted May 8, 2018 Author Share Posted May 8, 2018 my mail provider shut down on jan 2018 and i forgot to update my mail on heliohost, i updated my mail on past in helionet but forgot there...actually thought i was updated but it was not. Quote Link to comment Share on other sites More sharing options...
flazepe Posted May 8, 2018 Share Posted May 8, 2018 I will let a root admin figure this out. Quote Link to comment Share on other sites More sharing options...
rahulyhg Posted May 8, 2018 Author Share Posted May 8, 2018 i found my account rahulio on helionet and updated email there you can check that account...i have account on heliohost and helionet with rahulio username. Quote Link to comment Share on other sites More sharing options...
flazepe Posted May 8, 2018 Share Posted May 8, 2018 Can you download a backup on https://www.heliohost.org/backup/ ? Quote Link to comment Share on other sites More sharing options...
rahulio Posted May 8, 2018 Share Posted May 8, 2018 I cannot find a backup for rahulio and {email}. You could try again, or open a ticket to see if an admin can help you find your backup. Quote Link to comment Share on other sites More sharing options...
flazepe Posted May 8, 2018 Share Posted May 8, 2018 Well, that's a problem. Like I said, we need to wait for a root admin to help you. Quote Link to comment Share on other sites More sharing options...
rahulio Posted May 8, 2018 Share Posted May 8, 2018 ok no isuue, but how can i know when he come? Quote Link to comment Share on other sites More sharing options...
flazepe Posted May 8, 2018 Share Posted May 8, 2018 Just wait. It's not that long. Quote Link to comment Share on other sites More sharing options...
wolstech Posted May 9, 2018 Share Posted May 9, 2018 The forum account rahulio is showing as belonging to the hosting account, and you've verified yourself by posting from the forum account. I've sent the backups to the forum account email address since the email address on the hosting account is no longer valid. Please let me know if you did not receive the email. When you sign up again, register with the email address associated with your forum account. It will make the accounts link so we can identify you in the future  Please note you won't be able to reuse your username unless I rename the forum account and clear out the dead hosting account for you. Quote Link to comment Share on other sites More sharing options...
rahulio Posted May 9, 2018 Share Posted May 9, 2018 Impressive!!!its too fast service provided from helio. thank you so much i got mail and backup download finished.is not possible to move heliohost hosting account to another working server? Quote Link to comment Share on other sites More sharing options...
flazepe Posted May 9, 2018 Share Posted May 9, 2018 It is possible. Quote Link to comment Share on other sites More sharing options...
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